WORK WITH US CONTACT COMMUNITY

PROACTIVELY MANAGE AND MASTER YOUR COMMUNICATION IN ANY CRISIS

How organisations communicate in a crisis is vital. It can make or break how they’re perceived and even if they survive. Those that communicate quickly, compassionately and authentically can often emerge with their reputations enhanced. Those that hesitate to communicate can be punished.

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How The Communications Works can help

It’s impossible to foresee every single potential risk but you can prepare for them. Our crisis communications coaching gives you the strategies to prevent issues from becoming crises and helps prepare you to respond confidently if they do.

Delivered face-to-face or online, our expert communication consultants and media coaches ensure that you have the knowledge and skills to protect your organisation’s reputation during the intense scrutiny from your stakeholders in a crisis.

COACHING THE LEADERSHIP AND COMMUNICATIONS TEAM

To effectively respond to and manage a crisis

HOW TO PREPARE FOR A CRISIS

Creating tools, templates, processes and systems to help you effectively navigate a crisis

RISK AND ISSUES MAPPING 

Identifying the kind of issues that could impact your organisation and how to prevent them

CRISIS SIMULATIONS

Taking the crisis management team through full-blown live crisis simulations to assess if the team, processes, procedures and protocols are ready to effectively handle a crisis

TESTING OF CRISIS SYSTEMS

Our experts work with you to audit and test your crisis systems and identify any gaps before you face a situation in real-life

CRISIS MEDIA INTERVIEWS 

Working with spokespeople to help them effectively prepare for and answer the most challenging of journalists' questions in a crisis situation

MEDIA INTERVIEW ESSENTIALS

Ideal for those who have little experience in speaking with the media. We help spokespeople build confidence and understand how to prepare for media interviews.

REFRESHER SESSIONS

Tailored towards experienced spokespeople who would benefit from top-up sessions to refine their skills and learn up-to-date techniques.

ADVANCED MEDIA INTERVIEWS

Created for spokespeople who engage with the media on more challenging issues and themes; learn and practice advanced media handling techniques

CRISIS MEDIA INTERVIEWS

Prepare spokespeople for the worst-case scenario; learning how to stay calm in the most challenging circumstances and during hostile media interviews

PRESS CONFERENCE PREPARATION

Helps spokespeople understand and prepare for questions in a press conference format.

ONLINE MEDIA INTERVIEWS

The essential tools and techniques spokespeople need to navigate and master their virtual performance.

GROUP COACHING

Small group sessions enable spokespeople to learn from each other and align key messages.

ONE-ON-ONE COACHING

Essential to help spokespeople practice for an important media interview or executives who need individual support.

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